Frequently Asked Questions
Everything you need to know about Shokz bone conduction technology and your order.
How does bone conduction technology work?
Unlike traditional headphones that use speakers to rattle your eardrums, Shokz uses transducers to send vibrations through your cheekbones directly to your inner ear, leaving your ear canals open to your surroundings.
Are Shokz headphones waterproof?
Most of our models feature an IP67 or IP68 rating. This means they are sweatproof and waterproof, with specific models like the OpenSwim designed specifically for lap swimming.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days for a full refund.
Do the headphones come with a warranty?
Yes, all Shokz headphones purchased through authorized retailers include a 2-year limited warranty that covers manufacturing defects.
Can I pair my headphones with multiple devices?
Yes, many of our models support multipoint pairing, allowing you to stay connected to two devices simultaneously, such as your smartphone and your laptop.