Returns & Exchanges
At Shokz, we stand behind the quality of our bone conduction technology with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked.
Package Your Device
Place the headphones and all original accessories back into the original packaging to prevent damage during transit.
Ship and Refund
Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing